For years, we have poured resources into cultural awareness training.

We have taught healthcare workers about their patients’ backgrounds. We have run workshops, built frameworks, ticked the compliance boxes.

Internationally trained clinicians arriving in Australia are taught how the healthcare system works. What they are rarely taught is how Australians work.

We teach Medicare. We teach documentation. We teach professional standards.

Who teaches the unwritten rules of Australian communication?

Who explains understatement, indirect disagreement, egalitarianism? Who explains rural stoicism, or why a patient may quietly leave rather than tell you something went wrong?

That is the gap nobody is naming.

Australian culture is not neutral. It is not the default setting, some kind of cultural zero point. It is a fully formed, highly specific set of social rules, unwritten, unspoken, and genuinely hard to learn if nobody has ever explained them to you.

It has its own rules. Its own silences. Its own ways of building trust, expressing discomfort, and deciding who gets to know what, and when.

An overseas-trained doctor arriving in Australia is expected to read all of this instinctively. Nobody hands them a field guide. Nobody names what they are walking into.

So they read the room wrong. Not because they lack skill, or intelligence, or commitment. But because the room is running on assumptions nobody has ever made explicit.

In rural Australia, this gap is wider still.

Rural Australians are stoic. The patient who waited six months to come in will not tell you everything on the first appointment, not because they are withholding, but because trust in rural communities is built through relationship, not credentials. “Not too bad” can mean quite unwell. And the patient who doesn’t return? He hasn’t gone to another clinic and filed a complaint. He has quietly decided not to come back, and you will never know why.

These are not communication failures. They are cultural ones.

And they are completely workable. Someone just needs to name them.

Don’t miss this: culturally safe practice in an Australian context means not just knowing where your patient comes from, but understanding the culture of the room you are standing in. Cultural safety runs both ways.

I believe that is the piece we have been missing.

It is also the piece that many internationally trained clinicians have been expected to figure out on their own.

That is what Culture Creek does.

This is not another diversity training package. Not another Indigenous cultural safety module, important as that work is. Something different: practical, evidence-based training for the internationally trained professionals who arrived here to care for us and were never told how we actually work.

Australian culture is a culture too.

It is past time we started teaching it.

Updated 15 June 2026


Cindy McGarvie

Cindy McGarvie

Founder, Culture Creek Australia. Practical cross-cultural training for healthcare, aged care, and disability teams.