Terms of Service

These terms apply when you buy or use anything from Culture Creek Australia Pty Ltd, including our online courses, workshops, coaching and consultation. By buying or using them, you agree to what follows. Please read it before you purchase.

Who you are dealing with

Culture Creek Australia Pty Ltd (ABN 43 691 939 769), of PO Box 105, Gatton QLD 4343. You can contact us at hello@culturecreek.com.au.

Your account

Access to our online training is tied to a single email address and is for one person. We do not use passwords. Instead we email you a single-use link that logs you in, so your email account is effectively your key. Keep it secure, and tell us promptly if you think someone else has reached your training through it.

Accounts are personal and may not be shared, sold or transferred. If several people need training, buy the seats they need or talk to us about an organisational licence.

Prices and payment

All prices on this site are in Australian dollars and include GST. The price you see is the price you pay, with the GST component shown on your receipt and tax invoice rather than added at checkout.

Payments are processed by Stripe. We do not see or store your card details. A receipt and a tax invoice are emailed to you automatically once payment succeeds.

How long your access lasts

Course access runs for twelve months from the date of purchase. That applies to individual courses and to bundled access alike. During that time you may work through the material at your own pace, as often as you like, and download any certificate you earn.

Certificates you have already earned remain valid after your access ends. We recommend downloading and keeping them.

Organisational licences

Where an organisation buys access for its staff, the licence covers the number of people agreed and runs for the period stated on the invoice. Seats are for named individuals rather than shared logins. If a staff member leaves during the licence period, contact us and we will reassign their seat.

An organisation that has paid for a person's access may ask us for that person's completion status and certificate dates. This is described further in our Privacy Policy.

Refunds

If you change your mind, write to us within fourteen days of purchase and we will refund you in full, provided you have not completed more than one lesson. Refunds are returned to the card you paid with, and access ends when the refund is issued.

Beyond that window, we will still consider a refund where something has genuinely gone wrong. Ask us and explain the situation.

Nothing in these terms limits your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded, including that they will be provided with due care and skill and be fit for the purpose we described. If we fail those guarantees you are entitled to a remedy, and for a major failure that includes a refund.

Workshops, coaching and consultation are arranged individually, and the cancellation terms for those are set out in the quote or agreement for that work.

Certificates and what they mean

When you complete a course and pass its quizzes, we issue a certificate of completion recording what you finished and when. It is evidence of professional development you have undertaken with us, and organisations commonly use it to demonstrate workforce training against the NSQHS Standards, the Aged Care Quality Standards and the NDIS Practice Standards.

It is not a formal qualification, and we are not a registered training organisation. Whether our training counts towards a particular professional development requirement is a matter for your own professional body, and you should check with them if that matters to you.

Our training is education, not advice

Our courses, articles and workshops are general educational material about culture, communication and safe practice. They are not clinical advice, legal advice, or advice about any particular patient, client, employee or situation.

You remain responsible for your own professional judgement and for meeting the obligations of your role, your employer and your registration. Nothing we teach displaces your clinical governance, your workplace policies or the law.

What you may and may not do with the material

Everything we produce, including course videos, written material, quizzes, certificates and the articles on this site, belongs to Culture Creek Australia Pty Ltd or is used by us with permission. Buying access buys you the right to use it for your own learning, or for the learning of the staff covered by an organisational licence.

You may not copy, record, republish or redistribute our material, present it as your own, use it to build a competing training product, or use it to train an artificial intelligence system. You may not share your login or let others use your access.

Quoting a short passage with attribution, as you would any published work, is fine and welcome.

Acceptable use

Use the platform lawfully and considerately. Do not attempt to break into it, disrupt it, or extract data from it by automated means. We may suspend or end access, without refund, where someone breaches these terms in a serious or repeated way.

Availability

We aim to keep the platform available at all times, but we cannot promise it will never be interrupted. Maintenance, provider outages and events outside our control all happen. If an extended outage prevents you from using training you have paid for, tell us and we will extend your access accordingly.

We may update course content to keep it current. Occasionally we may retire a course, and if we do so while you still have paid access we will either provide a comparable replacement or refund the unused portion.

Liability

To the extent the law allows, our liability to you for anything connected with our services is limited to resupplying the service or refunding what you paid for it. We are not liable for indirect or consequential loss, including lost profits or lost opportunity.

This clause does not limit rights you have under the Australian Consumer Law that cannot be excluded.

Changes to these terms

We may update these terms, and the date at the top shows when we last did. The terms that apply to your purchase are the ones published when you bought. If we make a material change affecting access you have already paid for, we will tell you by email.

Governing law

These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have jurisdiction over any dispute. If a dispute arises, we ask that you raise it with us first so we can try to sort it out directly.

Questions about any of this are welcome. Write to hello@culturecreek.com.au.